Financial Specialist 2
Company: Inova Health System
Posted on: January 15, 2022
Accuracy : Completes work assignments within established quality
standards. Effective Communication: Communicates effectively with
various audiences using the most appropriate method for the
situation. Financial Counseling: Counsels patients on financial
liability using available financial counseling tools to achieve
maximum reimbursement for patient services. Insurance Verification:
Verifies and enters insurance information and
authorization/referral requirements. Patient Safety - Non-Nursing:
Contributes to a safe patient care environment. Problem Solving:
Identifies, analyzes, and effectively solves problems. Revenue
Cycle: Applies knowledge of organizational revenue cycle to achieve
key performance indicators. Service Excellence: Provides excellent
service by identifying customer needs and fulfilling customer
expectations. Teaming: Contributes to fullest potential to achieve
team goals. Workload Management: Manages completion of work
assignments based on priority and due dates.
Improves inefficiencies and minimizes repetitive errors by changing
how work is done. Accepts responsibility to review and correct
errors before completion, and routes to others for review when
appropriate. Delivers an acceptable volume of work with high levels
of accuracy. Shares errors trends and makes recommendations to
improve results with staff/team members. Selects the most effective
communication method considering the audience, type of message and
intended outcome. Distinguishes 'who needs what' information and
delivers that information in a concise and timely manner.
Encourages open communication of ideas and opinions. Coaches staff
on communication methods and skills to foster effective and
Identifies alternative funding sources and shares with team
members. Develops/implements monitoring process to ensure that
applications and grants are submitted timely, and post-submission
follow ups are current. Educates and trains others in financial
counseling policies and procedures. Participates in process
improvement activities and makes recommendations for new/revised
policies and procedures.
Educates/trains others on insurance theory, insurance verification
and authorization/referral processes. Participates in related
process improvement activities and makes suggestions for new or
revised policies and procedures. Assists others in using online
payer systems to complete insurance verification. Serves as a
resource to team members for inquiries and issue resolution.
Reports all near misses, accidents, and occurrences for patients,
visitors and staff. Observes working environment for potential and
actual hazards. Attends patient safety training and maintains
up-do-date safety certifications if required for job. Wears photo
I.D. badge at chest level at all times and identifies self and role
to patients and their families. Reports safety hazards/violations
and takes appropriate action to protect the environment and guests
until help arrives if necessary. Demonstrates knowledge of safety
policies and procedures relevant to department/position. Provides
appropriate assistance to/on behalf of patients demonstrating or
communicating a need for assistance.
Responds to daily problems with an appropriate sense of urgency.
Uses a logical process to identify the cause of the problem and
develop an appropriate solution. Involves others in the problem
solving process when additional input is needed. Recognizes when a
problem needs to be elevated for resolution.
Has working knowledge of front-end functions that initiate patient
care, including scheduling, registration and care management.
Demonstrates understanding of account resolution processes,
including benefit verification, insurance classification, billing
complaint claims, and account follow-up. Recognizes and resolves
system as well as payer rejections and denials using established
course of action. Stays current with relevant insurance,
contractual and/or third party payer regulations, medical policies,
transaction and code sets, and general payment methods needed to
ensure proper adjudication and compliance with industry
Gathers information about a customer complaint in a courteous,
professional manner. Provides information and assistance regarding
complimentary services when scheduling problems occur. Conveys
customer feedback to all relevant individuals. Presents clear and
accurate information to customers when providing solutions to an
issue. Refers difficult issues to senior management. Ensures that
customer receives courteous treatment throughout the problem
solving process. Generates alternative solutions that will meet
customer needs and expectations. Accepts and provides direct,
honest feedback between team members in a non-punishing manner.
Works effectively with team members to achieve team goals. Supports
group decision even if the decision differs from personal opinion.
Informs and consults team members, leaders and stakeholders as to
potential barriers that impact team results. Workload
Anticipates overload and peak work conditions and makes
plans/identifies resources to resolve them. Leverages all available
resources - people, material, information, and technology - to
complete work. Divides large projects/assignments into phases with
projected due dates and resource requirements. Manages multiple
projects to completion, working by priority and due date of
GED or High School diploma
3 years of patient access experience.
Basic communication and computer skills. Proven history of sound
decision making, problem solving, and analytical thinking.
Keywords: Inova Health System, Annandale , Financial Specialist 2, Accounting, Auditing , Annandale, Virginia
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