Administrative AssistantEntry level Job File Coordinator
Company: SERVPRO of Alexandria/Marlton/Morningside
Location: Alexandria
Posted on: April 24, 2024
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Job Description:
Benefits:
401(k)
Dental insurance
Free food & snacks
Health insurance
Vision insurance
Do you love helping people through difficult situations?
Then don't miss your chance to join SERVPRO Of Alexandria as a new
Job File Coordinator. In this position, you will be making a
difference each and every day. We have a sincere drive toward the
goal of helping make fire and water damage "Like it never even
happened"!
We're seeking a dynamic individual comfortable with meeting new
people, possessing excellent communication skills, and excelling in
multitasking. If you are self-motivated and have superb
interpersonal skills, you'll thrive in this work environment. Our
ideal candidate is proactive, experienced, truly enjoys providing
superior service, and loves taking ownership. Are you highly
dependable and excited about routinely exceeding expectations?
Then, you may be our perfect hero!
As a valued SERVPRO - Franchise employee, you will receive a
competitive pay rate, with opportunity to learn and grow.
Job Description:
Perform all office administrative tasks related to customer calls,
job management and tracking, scheduling of jobs, and customer
satisfaction activities. Perform general office duties, such as
drafting correspondence, filing, and creating reports. We will
train you.
Responsibilities:
Provide excellent customer service
Receive general phone calls and greet visitors
Receive and dispatch lead calls and job referrals
Perform detailed and accurate data entry, including analyzing
dispatch reports
Coordinate crew and job scheduling
Perform general administration duties
Assist other departments, as needed
Monitor job file status and job file audit status
Maintain job file WIPs
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Create preliminary estimate
Daily job file coordination, including preparing job file reports,
performing job file backup, and completing job file audit
process
Maintain internal and external communications
Complete and review job file documentation for final upload and the
audit process
Perform job close-out
Qualifications:
1+ year(s) of administrative or office-related experience and
business experience
Working knowledge of current business software technologies is
required
Experience in the commercial cleaning and restoration or insurance
industry is desired
Customer service experience, quality assurance, and scheduling a
plus
Outstanding written and verbal communication skills, including
proper pronunciation and grammar, and a consistently courteous and
professional tone of voice at all times
Ability to remain calm and professional during tense or stressful
situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office
environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary
software
Minimum of HSD/GED, Associate's/Bachelor's degree preferred
Ability to successfully complete a background check subject to
applicable law
All employees of a SERVPRO - Franchise are hired by, employed by,
and under the sole supervision and control of an independently
owned and operated SERVPRO - Franchise. SERVPRO - Franchise
employees are not employed by, jointly employed by, agents of, or
under the supervision or control of Servpro Industries, Inc., the
Franchisor, in any manner whatsoever.
All employees of a SERVPRO - Franchise are hired by, employed by,
and under the sole supervision and control of an independently
owned and operated SERVPRO - Franchise. SERVPRO - Franchise
employees are not employed by, jointly employed by, agents of, or
under the supervision or control of Servpro Franchisor, LLC, in any
manner whatsoever.
Keywords: SERVPRO of Alexandria/Marlton/Morningside, Annandale , Administrative AssistantEntry level Job File Coordinator, Administration, Clerical , Alexandria, Virginia
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here to apply!
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