Bereavement/Volunteer Coordinator (24hrs a week)
Company: Compassus
Location: Lancaster
Posted on: April 2, 2026
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Job Description:
Company: Compassus Position Summary The Bereavement
Coordinator/Volunteer Coordinator is responsible for modeling the
Compassus values of Compassion, Integrity, Excellence, Teamwork,
and Innovation and for promoting the Compassus philosophy, using
the 6 Pillars of Success as the foundation. S/he is responsible for
upholding the Code of Ethical Conduct and for promoting positive
working relationships within the company, among all departments,
and all external stakeholders. The Bereavement
Coordinator/Volunteer Coordinator is a hospice-trained
interdisciplinary team member who oversees an organized program to
ensure grief counseling for the bereaved. S/he is responsible for
developing and delivering a program of bereavement support and
counseling to patients during their hospice care and to the
bereaved family members of patients for at least one (1) year after
the death of the patient. Additionally, s/he directly supervises
volunteers. S/he adequately supports volunteer operations and
ensures compliance with state and federal regulations. S/he
coordinates patient and family needs for volunteer services and
oversees the development and implementation of the plan of care to
meet those needs. Position Specific Responsibilities Bereavement
Coordinator Responsibilities: Participates as a member of the IDT,
including development and implementation of the plan of care. Works
with the hospice Social Worker in the completion and analysis of
the pre-bereavement risk assessment and care plan development for
the patient and the family. Promotes and supports assessment of
bereavement risk factors at admission and throughout the hospice
patient’s care. Develops and implements the bereavement plan of
care after the death of the patient. Identifies the needs of
non-family caregivers, including staff and residents at nursing
facilities where the patient may have resided, and ensures
bereavement support for them. Assists in identifying the need for
intervention of other IDT members. Effectively communicates patient
and family needs to IDT. Provides education about bereavement
services to members of the IDT. Recognizes issues or concerns and
escalates appropriately. Prepares reports, in-services, and other
documents to demonstrate the value and effectiveness of the
bereavement program as requested. Delivers high quality bereavement
support, either with internal resources or through outreach to
community resources when needed. Develops, organizes and delivers
grief support groups either independently or in association with
other grief support resources in the community. Maintains a
resource library of materials appropriate to various bereaved
individuals, including those with high-risk or disenfranchised
grief – provides materials as part of routine bereavement contacts
and upon request. Documents care and services provided according to
state and/or federal requirements. Attends and participates in
community events, promoting Compassus and the universal need for
grief and bereavement support. Develops and performs public service
announcements regarding grief and bereavement. Provides bereavement
counseling and support, based on personal qualifications, when
needed. Develops and delivers memorial services for program
patients. Develops and supports delivery of memorial services for
patients of nursing facilities served by the program. Participates
in funeral or other memorial services if requested by family. Works
with all members of the hospice team to promote Compassus in the
community. Leverages community events, professional contacts and
volunteer network to promote Compassus and hospice. Manages
expenses of bereavement program. Performs other duties as assigned.
Volunteer Coordinator Responsibilities: Interviews, hires, and
trains volunteers; plans, assigns, and directs work; appraises
performance, rewards and disciplines volunteers, addresses
complaints and resolves problems. Participates as a member of the
IDT, including development and implementation of the plan of care.
Promotes the use of volunteers as an intervention to support
patient care needs. Actively recruits, hires, trains, supervises,
and retains volunteers to support the administrative and patient
care needs of the program and Compassus. Adheres to common human
resource policies in recruitment and selection processes. Ensures
prospective volunteers are interviewed and complete all mandated
background and health screenings prior to being offered a position
as a volunteer. Performs initial and ongoing competency evaluations
to verify training and support needs. Maintains records of all
recruitment and retention activities. Maintains accurate record of
volunteer utilization as a percentage of overall patient care hours
as mandated by regulations. Assists in identifying the need for
intervention of other IDT members. Effectively communicates patient
and family needs to IDT. Provides education about volunteer
services and role of the volunteer to members of the IDT.
Recognizes issues or concerns and escalates appropriately. Prepares
reports, in-services, and other documents to demonstrate the value
and effectiveness of the volunteer program as requested. Utilizes a
variety of means to communicate with and retain active volunteers,
which may include: newsletters; email campaigns; gatherings/
celebratory events; meetings. Delivers high quality training for
new volunteers. Delivers at least 4 in-services per year for active
volunteers. Manages volunteer services through accountable
awareness of volunteer utilization, documentation and plan of care
involvement. Assigns patient care and administrative volunteers,
providing oversight for activity and documentation requirements.
Attends and participates in community events, promoting Compassus
as a place to volunteer. Develops and performs public service
announcements regarding hospice volunteerism. Promotes hospice
philosophy and the integral role of volunteers to support patients.
Performs the role of the patient care volunteer when needed to
support plan of care interventions. Works with all members of the
hospice team to promote Compassus in the community. Leverages
community events, professional contacts and volunteer network to
promote Compassus and hospice. Operates within established
budgetary guidelines. Manages expenses of volunteer program. Seeks
resources which maximize outcomes. Performs other duties as
assigned. Education and/or Experience High school diploma or GED
required. Bachelor's degree or higher in Counseling, Social Work,
Psychology, Theology, Divinity, or equivalent field strongly
preferred. Minimum of two (2) years of experience in the provision
of grief, loss and/or bereavement support for individuals and
families strongly preferred. Experience in Social Services, Human
Services, Resource Management or related field is helpful. Prior
experience managing volunteer services or non-profit organization
is a plus. Skills Mathematical Skills: Ability to add, subtract,
multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and
percentage. Language Skills: Ability to read, analyze, and
interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write
reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from
leaders, team members, investors, and external parties. Strong
written and verbal communications. Other Skills and Abilities:
Ability to understand, read, write, and speak English. Articulates
and embraces hospice philosophy. State Specific Requirements
California Evidence of experience and/or education in dealing with
issues of grief and loss. Connecticut Evidence of experience or
education in counseling individuals dealing with issues of grief
and loss. Georgia Licensed professional counselor (LPC) or Licensed
social worker (LMSW, LCSW), or education/ experience specific to
the counseling of individuals dealing with grief and loss.
Mississippi Minimum requirements: Bachelor’s degree in psychology;
or Bachelor’s degree from a school of social work accredited by the
Council on Social Work Education; or Bachelor’s degree in
counseling; or Evidence of equivalent of any of the above in
education, PLUS training in the spiritual care of the dying and end
of life issues. New Hampshire Minimum requirements: Bachelor’s
degree in an applicable field such as theology of education,
psychology, or counseling; AND Completed 8 additional hours in
death, dying, grief, or bereavement. Physical Demands and Work
Environment: The demands of this role necessitate a team member to
effectively perform essential functions. Adaptations can be made to
accommodate team members with disabilities. Regular standing,
walking, and manual dexterity are fundamental, along with the
ability to lift and move objects up to 25 pounds. Visual acuity
requirements include close and distance vision, color and
peripheral vision, depth perception, and the ability to adjust
focus. This description provides a general overview and may vary by
role and department, capturing the nuanced demands and conditions
inherent to positions in our organization. At Compassus, including
all Compassus affiliates, diversity, equity, and inclusion are
fundamental to our Pillars of Success. We are committed to creating
a fair work environment where our team members feel welcomed,
highly valued, and respected. As an equal opportunity employer, all
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status. Estimated salary range $18.00 -
$33.88 / hour. Actual salary will vary by geographic location and
experience. Build a Rewarding Career with Compassus At Compassus,
we care for our team members as much as we care for our patients
and their families. Through our Care for Who I Am culture, we show
compassion, respect, and appreciation for every individual. Embark
on a career that cares for you while you care for others. Your
Career Journey Matters We’re dedicated to helping you grow and
succeed. Whether you’re pursuing leadership roles, specialized
training, or exploring new career paths, we provide the tools and
support you need to thrive. The Compassus Advantage • Meaningful
Work: Make an impact every day by honoring the quality of life of
our patients, supporting them and their families with compassion,
and creating moments that truly matter. • Career Development:
Access leadership pathways, mentorship, and personalized
professional development. • Innovation Meets Compassion:
Collaborate with a supportive team using the latest tools and
technologies to deliver exceptional care. • Enhanced Benefits:
Enjoy competitive pay, flexible time off, tuition reimbursement,
and wellness programs designed for your well-being. • Recognition
and Support: Be celebrated for your contributions through
recognition programs that honor your dedication. • A Culture of
Belonging: Thrive in a culture where you can be your authentic
self, valued for your unique contributions and supported in a
community that embraces diversity and inclusion. Ready to Join? At
Compassus, your career is more than a job—it’s an opportunity to
make a lasting impact. Take the next step and join a team that
empowers you to grow, innovate, and thrive.
Keywords: Compassus, Annandale , Bereavement/Volunteer Coordinator (24hrs a week), Administration, Clerical , Lancaster, Virginia
