Desktop Support Engineer - Local to Virginia

Company: NOVALINK SOLUTIONS LLC
Location: Richmond
Posted on: May 24, 2025

Job Description:

Title: Desktop Support Engineer - Onsite & Local

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Location: Richmond, Virginia - 23219

Duration: 12 Months Contract

Experienced Desktop Support Specialist to aid Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).

This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other technical and project teams.



Skills:

Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required 4 Years

Recent experience in a full-time Help Desk/Technical Support position Required 4 Years

Experience and proficiency using an Endpoint Management System Required 4 Years

Experience and proficiency using a Workstation Imaging Solution Required 4 Years

Experience and proficiency using a Service Management Ticketing System Required 4 Years

Experience and proficiency with Microsoft Office 365 applications Required 4 Years

Proven analytical and problem-solving abilities Required 4 Years

Excellent verbal and written communication skills Required 4 Years

Ability to work independently with minimal direction and as a team Required 4 Years

Ability to work effectively with end users, technical staff, and senior staff providing exceptional customer service Required 4 Years

Experience with PowerShell scripting and/or SQL reporting Desired 4 Years

Experience with Symantec s Altiris and/or Microsoft InTune Desired 4 Years

Experience with Ivanti Service Desk Desired 4 Years

Experience with Microsoft Deployment Toolkit Desired 4 Years

Experience with Active Directory Desired 4 Years

Keywords: NOVALINK SOLUTIONS LLC, Annandale , Desktop Support Engineer - Local to Virginia, Engineering , Richmond, Virginia