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Operations Account Manager

Company: ALC Schools
Location: Annandale
Posted on: November 22, 2021

Job Description:

ALC Schools is a rapidly growing transportation management company which focuses on the delivery of safe, efficient, and cost-effective transportation services for K-12 students through technology, continual innovation, training, and hands-on logistics management. If you are looking for a fulfilling opportunity with unique challenges in a supportive environment, then this may be the position for you.This position will work as a liaison between ALC and our clients, providing guidance, direction, and feedback to operational managers as well as working in collaboration with ALC departments, transportation providers, school districts, and parents. This position focuses on executing programs to improve service quality, reduce costs, and increase service productivity.Additional Responsibilities include

  • Use effective industry skills and abilities to support our innovative services.
  • Assist in managing the daily service of accounts in addition to vetting and credentialing service providers.
  • Identifies and properly escalates to management any potential daily challenges or service deficiencies.
  • Manage and oversee outside operations to include but not limited to new client start-ups, client retention and development.
  • Be responsible for the continuous improvement of a safe, efficient, and effective transportation system.
  • Work in collaboration with ALC departments, and transportation providers to execute programs to improve service quality, reduce costs, and increase service productivity.
  • Act as a liaison between ALC and our clients providing guidance, direction, and feedback to account managers.
  • Screen, contract with, monitor and replace as necessary local transportation providers.
  • Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
  • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of ALC contracts with clients and providers.
  • Develop and maintain open communications with project contractors, community officials, and agency staff.
  • Perform customer service functions, providing complaint investigation, passenger follow-up and reporting.
  • Cooperate with ALC departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections.
  • Maintain open communication with all ALC departments and offer regular status reports on accomplishments, issues, and concerns.
  • Understand and follow safety rules and established by regulatory bodies and client contracts.LocationThe ideal candidate will reside in the Annandale/DC area.**ALC is offering a $1,500 Sign-on Bonus**Requirements
    • Minimum education of a bachelor's degree or equivalent recommended.
    • Strong professional communication skills.
    • Ability to effectively work with diverse group of customers and service providers.
    • Set priorities wisely, multitask, and dynamically solve problems.
    • Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
    • Valid Driver's License with a good driving record.
    • Drug Screen and Background Check is a Condition of Employment.
    • Travel as required.
    • Current COVID-19 vaccine is required for this position due to current State of Virginia requirements.Benefits
      • Medical, Dental, Vision insurance
      • Virtual Doctor Visits with $0 Co-Pay
      • Life Insurance (company paid)
      • Short Term Disability Insurance (company paid)
      • Long-Term Disability Insurance (company paid)
      • Paid Time Off (PTO)
      • Paid Holidays
      • Paid Time to Volunteer
      • Flex Spending Account (FSA)
      • 401K Plan (with an awesome employer match!)
      • Employee Assistance Program
      • Employee Discounts ProgramCommitment to ESG:Since 2006, ALC has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of ALC and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.Commitment to Equal Opportunity:ALC Schools is deeply committed to building a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.Visit our website and learn more about us at

Keywords: ALC Schools, Annandale , Operations Account Manager, Executive , Annandale, Virginia

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