MONITOR Client Relationship Manager
Posted on: November 19, 2022
Kantar is the world's leading data, insights and consulting company
and our Insights colleagues are experts in human understanding.
They help clients define what brands should stand for, how to
disrupt and renew their offer, how to connect with audiences and
how to win with consumers and customers.
JOB TITLE: MONITOR CLIENT RELATIONSHIP MANAGER
JOB LOCATION: REMOTE OR HYBRID ( PREFER CANDIDATES IN EASTERN OR
CENTRAL TIME ZONE)
Kantar, the world's leading marketing data and analytics company.
We understand more about how people think, feel, shop, share, vote,
and view than anyone else. Combining our expertise in human
understanding with advanced technologies. Kantar's25,000 people
based in more than 100 countries help the world's leading
organisations succeed and grow. Nobody knows people better than
Kantar. We provide insight and inspiration to help our clients, our
people and society to create and flourish in an extraordinary
ABOUT THE DIVISION:
MONITOR is our subscription-based consumer insights, foresights and
strategy platform. We track key marketplace dynamics and critical
shifts in consumer attitudes and values that are reshaping the
operating environment for businesses and brands. The MONITOR
product team uses consumer survey data, cultural trends,
qualitative insights, and foresight frameworks to create content
ranging from infographics and newsletters to comprehensive reports
and presentations of our thought leadership. MONITOR tools and
outputs provide concrete intelligence to strengthen brand strategy,
positioning, messaging, and planning. We have four core products:
U.S. MONITOR, Global MONITOR, Canada MONITOR, and Sports
ABOUT THE ROLE:
Given the Kantar syndicated business model, where our customers
invest with us over time, Client Relationship Management is vital
to our long-term profitability. We will not grow unless our
syndicated clients are receiving maximum value from their
investment. We are seeking a Client Relationship Manager to
influence the success of at least 15 unique logos. This role
includes responsibilities and influence for a full spectrum of
Client Relationship Management activities (e.g., on-boarding,
support, adoption) and outcomes (e.g., client happiness,
retention). The candidate will work closely with the Consulting,
Product, and Sales teams to deliver subscription value, champion
client relationships, ensure regular, relevant interaction &
engagement, support client use of MONITOR resources, grow advocacy,
identify consulting opportunities, secure renewals, and influence
Influence Commercial Outcomes :
Partner closely with Consulting, Product, and Sales teams to
maintain/improve renewal rates with a roster of assigned
Work closely with Consulting, Product and Sales teams to influence
upsell and cross-Kantar engagement opportunities with clients.
Increase future lifetime value through higher product adoption,
expansion of licenses, customer satisfaction, and overall health
Work closely with Sales and Consulting teams to onboard new
clients, grow adoption, advocacy, and expansion.
Lead Regular & Meaningful Client Interactions :
Cultivate trusted advisor relationships and an understanding of
client's business needs that can be supported by MONITOR, our
Consulting capabilities, and other Kantar offers.
Partner with account team to ensure meaningful interactions -
contract kickoffs, joint business reviews, and training sessions -
ensuring that all activities are logged in database system.
Serve as primary, day to day client contact for all
Conduct basic data runs, curate content and (if needed) conduct
secondary scan to answer client questions.
Synthesize and highlight relevant and meaningful MONITOR content
Train clients on use of MONITOR Gateway and mTAB tools.
Track weekly client engagement metrics in Power BI watching for
signs of decreasing engagement and declining health of the
Strengthen client health by working closely with Consulting,
Product, and Sales teams to address any problems and to identify
and cultivate relationship champions & other influential users.
Partner with Sales and Consulting to ensure Mutual Client Success
Plans identify key client strategies, stakeholders, and milestones,
while understanding how each client measures ROI.
Partner with Sales and Consulting to identify org chart (or
similar) to focus where to expand our user base and engage with
net-new budget owners & influencers.
Strengthen the health of client relationships by embedding yourself
with senior leaders including key champions, budget owners, & other
Cross Functional Collaboration :
Align with account team re: account strategies, and maintain
regular contact to discuss account health, value delivered, and
user-engagement trends - and to discuss new opportunities for
consulting and upselling.
Work with Client Relationship Management team to ensure the largest
impact on client engagement and value delivered across MONITOR
Where appropriate, share feedback re: what new value-add solutions
might look like and work with Sales and Consulting teams to ensure
that client KPIs are met and that overall ROI is increased.
3-5 years of experience in a client-facing role within a
professional services organization; partnering with others for
client engagement, handling difficult situations & challenges, and
delivering exceptional client service.
3-5 years of experience project management, balancing the needs of
multiple stakeholders and working under tight timelines with
Strong critical and consultative thinking skills to serve as the
foundation of trusted advisor relationships with clients.
Experience building business relationships and facilitating
conversations at various levels.
The ability to work in a high-energy, fast-paced environment and
collaborate with others to achieve results as a high-performing &
Relevant business experience: demonstrated or ability to develop a
commercial mindset & understanding of selling moments with various
A high degree of organization and proficiency in leveraging
internal systems with an ability to support and at times lead the
administration of current & future technology implementations.
We provide a comprehensive, highly competitive benefits package,
Medical plans with comprehensive, affordable coverage for a range
of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
401k with matching
Tuition Reimbursement, Commuter benefits
At Kantar we have an integrated way of rewarding our people based
around a simple, clear and consistent set of principles. Our
approach helps to ensure we are market competitive and to support a
pay for performance culture, where your reward and career
progression opportunities are linked to what you deliver.We go
beyond the obvious, using intelligence, passion and creativity to
inspire new thinking and shape the world we live in. Apply for a
career that's out of the ordinary and join us.We want to create an
equality of opportunity in a fair and supportive working
environment where people feel included, accepted, andare allowed
toflourish in a space where their mental health andwellbeingis
taken into consideration. We want to create a more diverse
community to expand our talent pool, be locally representative,
drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer
environment for our employees and broader depth and breadth of
thinking for our clients. Kantar is committed to inclusion and
diversity; therefore, we welcome applications from all sections of
society and do not discriminate on the basis of age, race,
religion, gender, pregnancy, sexual orientation, gender identity,
disability, marital status or any other legally protected
PRIVACY AND LEGAL STATEMENT
Please note that by applying to this opportunity you consent to the
personal data you provide to us to be processed and retained by The
Kantar Group Limited ("Kantar"). Your details will be kept on our
Internal ATS (Applicant Tracking System) for as long as is
necessary for the purposes of recruitment, which may include your
details being shared with the hiring manager.
The salary range for this role in North Carolina is $72,000 -
$120,000 . Your final base salary will be determined based on
several factors which may include but are not limited to location,
work experience, skills, knowledge, education and/or
certifications. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, or protected veteran
status and will not be discriminated against on the basis of
United States of America
North Carolina, Work from Home
WHY JOIN KANTAR?
We go beyond the obvious, using intelligence, passion and
creativity to inspire new thinking and shape the world we live in.
We understand more about how people think, feel, shop, share, vote
and view than anyone else. Combining our expertise in human
understanding with advanced technologies, nobody knows people
better than Kantar.
And because we know people, we like to make sure our people are
looked after as well. Equality of opportunity for our people is our
highest priority and we encourage our people to work in a way that
supports their health and wellbeing. While we encourage our
colleagues to spend part of their working week in the office, we
understand no one size fits all, and we're flexible in our approach
to ensure people feel included and accepted. We're committed to
creating an inclusive culture and value the diversity of our
people, clients, suppliers and communities, which is why we welcome
applications from all background and sections of society. Even if
you feel like you're not a perfect fit, we'd love to receive your
application and talk to you about this job or others at Kantar.
Keywords: Kantar, Annandale , MONITOR Client Relationship Manager, Executive , Annandale, Virginia
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