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Association Leadership Liaison & Customer Service Coordinator

Company: American Association of Airport Executives
Location: Annandale
Posted on: January 15, 2022

Job Description:

The Association Leadership Liaison & Customer Service Coordinator is responsible for providing exceptional customer service to association leaders as well as assisting the corporate engagement, human resources, marketing, meetings, and membership departments in service areas.-- - This position works closely with the Executive Vice President, Meetings, Membership, Marketing, Administration & Foundation on leadership travel, events, and communications.-- --- -
Primary duties and responsibilities:


  • Leadership

    • Responsible for managing the overall travel process for AAAE board of Directors and Policy Review Council meetings (held three times annually) for all AAAE Leadership by collecting travel details, making hotel reservations and ground transportation needs, handling the confirmation process, etc.
    • Responsible for preparing logistics for such events, including creating seating charts, name cards, AV and F&B needs, managing speaker logistics, staff support and participation, etc. These functions also pertain to Executive Retreats, EMT meetings, Chapter Officers Meeting, Past Chairs Meeting, and any other VIP events.
    • Researches, negotiates, and selects venues for private dinners and special events held in conjunction with all Leadership retreats and events throughout the year. Handles the invitation and response process for such events, as well as menu preparation, ground transportation associated with and day of logistical coordination.
    • Responsible for collection and presentation of documentation needed to support each Leadership Meeting, such as management of Board and Executive Committee books, creation of PPT presentations, providing support for in-person and virtual events. Responsible for annual review of AAAE--------s leadership travel costs and for presenting details of such expenses.


    • Corporate Engagement

      • Supports sales team with confirming advertising sales for Airport Magazine print and digital, Aviation News Today or aaae.org by preparing the insertion order for the client to sign, collecting artwork and making sure it complies with specs and sizing for print, online tile, half-width and/or banner ads, uploading and saving art, updating our tracking system, preparing invoice details for accounting, and preparing advertisers-------- index.
      • Conducts monthly quality control checks for exhibitor floor plans to ensure it matches company name, booth size, and various reporting vehicles (MIS, a2z, Google docs).


      • Human Resources

        • Assists with planning and execution of staff / team events in-house, such as benefit rollouts, health and wellness events, staff outings, office catering, etc.


        • Marketing

          • Assists with developing and managing a marketing editorial calendar.
          • Supports association social media engagement, including maintaining a social media calendar and scheduling posts (including video).
          • Conducts periodic website review and tracking.


          • Meetings

            • Manages department inbox, AAAE Meetings.
            • Assists with customer service for virtual events/meetings and on-site meetings held in AAAE--------s Conference Center.
            • Produces Aviation Industry Meetings Calendar.


            • Membership

              • Provides positive experience and professional service to AAAE members via phone and email.
              • Manages department inboxes, including Member Services and Classifieds.
              • Assists members in navigating and logging into the website, processing payments, etc.
              • Performs database management, maintenance, and integrity checks to ensure that data is accurate, complete, and captured in?a consistent manner.


                PandoLogic. Keywords: Customer Service Representative, Location: Annandale, VA - 22003

Keywords: American Association of Airport Executives, Annandale , Association Leadership Liaison & Customer Service Coordinator, Hospitality & Tourism , Annandale, Virginia

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