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IT Engineer / Systems Support

Company: Capital Techies
Location: Annandale
Posted on: February 23, 2021

Job Description:

We are seeking a Mid-Level IT Engineer to join our rapidly growing MSP to serve as escalation. This is a technical role requiring extreme detail-oriented abilities and proven success in a challenging technical position.
This role supports our Service Team in resolving IT support and exception issues within all areas of the technology stack. You won't be pigeonholed into specific technologies. You can look forward to a role that expands your skill set and provides a challenging and rewarding environment. Criteria for Success
You should have experience with:

  • Previous MSP experience a big plus
  • Windows and Mac desktop client operating systems, imaging, configuration, and troubleshooting
  • Basic network troubleshooting, command line utilities, PowerShell/Scripting a plus
  • Demonstrated Office 365 and Active Directory administration capabilities
  • Completing problem, scope, and root cause analysis for incident reports
  • Understanding and communicating solutions risk and reward
  • Proactively identifying issue trends and formulating and implementing holistic solutions
  • Prefered PSA and RMM expierence. We are a Connectwise shop
  • Basic Meraki understanding
    Additionally, you should possess the following:
    • Ability to collaborate and work with internal teams on issues that require scoping a project proposal
    • Ability to manage and achieve desired business results including meeting weekly team metrics
    • Commitment to meet client needs and provide exemplary customer service while adhering to our Core Values
    • Demonstrated initiative in keeping up with industry trends, earning certifications and applying knowledge proactively to improve processes and procedures
    • Excellent verbal and written communication skills with strong focus on detail.
    • A strong drive and willingness to meet the challenge of a position that's more than just a daily grind of 9-to-5 repetition
      This is a technical role providing excellent career development opportunities for the successful candidate.

Keywords: Capital Techies, Annandale , IT Engineer / Systems Support, Other , Annandale, Virginia

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