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Client Services Specialist

Company: Fairfax Cryobank
Location: Annandale
Posted on: January 8, 2022

Job Description:

Client Services Specialist in Fairfax, VA (full time)--For over 30 years, Fairfax Cryobank, a division of the Genetics & IVF Institute (GIVF), has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe. We are seeking a full-time, entry-level Client Services Specialist to join our team which is located in Fairfax, VA.

  • Be able to handle many inbound and outbound calls to and from clients, listening to our clients' needs and providing helpful solutions to their concerns
  • Build sustainable relationships and trust with client accounts through open and interactive communication
  • Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support
  • Take the extra mile to engage clients
  • Meet personal/customer service team sales targets and call handling quotas
  • Process semen, product, and internet orders
  • Liaison between patients and physician clients
  • Schedule client depositor and designated donor appointments
  • Triage calls to management and accounts receivable
  • Able to handle multiple office responsibilities simultaneously
  • Other duties as needed
    • Associate degree or 2 years of call center experience is required
    • Fluency in Spanish, French, German, or Portuguese is a plus
    • Must have patience and compassion for clients trying to conceive
    • Demonstrate strong phone and verbal communication skills along with active listening
    • Must be self-motivated, dependable, and detail-oriented
      • Option #1: Monday-Friday: 9AM-5:30PM
      • Option #2:--Tuesday-Friday: 10:30AM - 8PM and Saturdays: 11:30AM - 3:30PM--Fairfax Cryobank is accessible via the Dunn-Loring metro, offers free parking, and offers an amazing retention program, including free staff lunches, gift cards for special occasions, excellent compensation, a bonus program, benefits, and a positive work environment. For more information about Fairfax Cryobank, please visit us at apply, kindly email your cover letter and resume to and note CSR in the subject line. Please also specify your shift preference. EOE/M/F/D/V

Keywords: Fairfax Cryobank, Annandale , Client Services Specialist, Other , Annandale, Virginia

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