AVP, Trust Officer

Company: Members Trust Company
Location: Annandale
Posted on: January 9, 2022

Job Description:

Job Summary
The AVP, Trust Officer serves as the senior client relationship manager for the daily administration and account maintenance of fiduciary accounts and is primarily responsible for complex estate and trust settlement accounts and administrative matters. -The AVP, Trust Officer oversees and guides onsite Trust Administrators in the delegation and execution of administrative tasks and works closely with the Business Development Officer to onboard new relationships and transition clients to the Administrative team.

Primary Duties and Responsibilities
Prepares account files.
Collects and prepares all necessary paperwork for client transactions.
Prepares the opening and closing of accounts for review by the Fiduciary Officer.
Participates in the preparation of client presentation and meeting materials, as needed.
Monitors bill pay submitted by clients or beneficiaries.
Responds to account inquiries from clients.
Prepares annual administrative account reviews for review and approval and works with Fiduciary Officer to resolve exceptions by deadlines.
Assists in maintaining current book of business by providing excellent and professional client service.
Provides administrative direction and answers questions regarding trust document interpretation and administrative risk management.
Reviews documents and works with team members to ensure proper documentation for all discretionary requests from clients.
Works directly with clients as well as external resources i.e., accountants, attorneys regarding trust administrative and settlement matters.
Reacts to various matters and re-prioritizes as appropriate.
Assists in the implementation of procedures, controls and guidelines designed to meet policy requirements, while creating processes and strategies to enhance the overall effectiveness of fiduciary services and the client experience.
Supervisors onsite Trust Administrators.

Required Skills/Abilities
Strong knowledge of administrative, operational and risk mitigation standards, including the ability to effectively communicate related policies and procedures.
Strong knowledge of trust, administrative, and risk management principles.
Strong understanding of trust documents and related fiduciary terms.
Ability to articulate the benefits and needs of various types of Trusts to clients.
Ability to effectively interpret and communicate administrative actions to clients.
Ability to effectively work with clients and fiduciary administrators in a team environment.

Education and Experience
1. - - - -Bachelor's Degree in business-related field required.
2. - - - -Certification from ABA or other trade group in trust administration, estate planning, and/or operations (i.e. CTFA) required.
3. - - - -Minimum ten years of experience in trust and investments administration required.

Physical Requirements
1. - - - -Prolonged periods sitting at a desk and working on a computer.
2. - - - -Occasional travel required for meetings, conferences, etc. as requested.

Keywords: Members Trust Company, Annandale , AVP, Trust Officer, Other , Annandale, Virginia