Client Services Specialist

Company: Fairfax Cryobank
Location: Annandale
Posted on: January 12, 2022

Job Description:

Client Services Specialist in Fairfax, VA (full time)

For over 30 years, Fairfax Cryobank, a division of the Genetics & IVF Institute (GIVF), has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe. We are seeking a full-time, entry-level Client Services Specialist to join our team which is located in Fairfax, VA.

Responsibilities:
Be able to handle many inbound and outbound calls to and from clients, listening to our clients' needs and providing helpful solutions to their concerns
Build sustainable relationships and trust with client accounts through open and interactive communication
Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support
Take the extra mile to engage clients
Meet personal/customer service team sales targets and call handling quotas
Process semen, product, and internet orders
Liaison between patients and physician clients
Schedule client depositor and designated donor appointments
Triage calls to management and accounts receivable
Able to handle multiple office responsibilities simultaneously
Other duties as needed

Requirements:
Associate degree or 2 years of call center experience is required
Fluency in Spanish, French, German, or Portuguese is a plus
Must have patience and compassion for clients trying to conceive
Demonstrate strong phone and verbal communication skills along with active listening
Must be self-motivated, dependable, and detail-oriented

Hours:
Option #1: Monday-Friday: 9AM-5:30PM
Option #2: -Tuesday-Friday: 10:30AM - 8PM and Saturdays: 11:30AM - 3:30PM

Fairfax Cryobank is accessible via the Dunn-Loring metro, offers free parking, and offers an amazing retention program, including free staff lunches, gift cards for special occasions, excellent compensation, a bonus program, benefits, and a positive work environment. For more information about Fairfax Cryobank, please visit us at www.fairfaxcryobank.com.

To apply, kindly email your cover letter and resume to jobs@givf.com and note CSR in the subject line. Please also specify your shift preference. EOE/M/F/D/V

Keywords: Fairfax Cryobank, Annandale , Client Services Specialist, Other , Annandale, Virginia