Sr Strategic Account Specialist, Customer Support

Company: MCKESSON
Location: Richmond
Posted on: May 4, 2025

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a " Most Admired Company " in the healthcare wholesaler category by FORTUNE, a " Best Place to Work " by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com .

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Apply to join our team and help shape the future of healthcare!

Current Need: Our Strategic Accounts Team supporting Customer Sales & Support is seeking its newest team member. This fast-paced role provides support to internal business partners managing large strategic accounts.

Remote Training Program:

• Training is conducted remotely and is typically completed in 3 weeks (Monday through Friday)
  
• Training begins with system instruction and is followed by thorough coverage of account and contract support, as well as the day-to-day activity.
  
  
  Key Responsibilities:
  
  • Drive processes with internal teams to manage overall health of assigned accounts in compliance with team service level agreements and outlined metrics for rostering, margin opportunity, and contract connections
    
  • Acts as a consultative partner that builds dedicated individual relationships and serves as a single point of contact to manage day-to-day contract activities for several multi-million-dollar large accounts
    
  • Utilize strong relationships with multiple internal and external business partners (Account Managers, Customers, Group Purchasing Organizations, Contract Administration, Suppliers, etc) through consistent coordination to support assigned accounts
    
  • Proactively communicate account health to the account managers and customers, highlighting progress on GPO and contract connections, margin opportunity, and customer projects
    
  • Deliver quality resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions
    
  • Partner with the sales team and customer to create and maintain customer specific processes to meet the needs of the customer and PSA term
    
  • Make decisions in times of ambiguity, complexity, and imperfect information
    
  • Obtain supporting contract documentation from suppliers through constant correspondence and assist customers in resolving eligibility issues
    
  • Ensure that service level expectations are met or exceeded
    
    
    Minimum Requirements: 2+ years of relevant experience
    
    Critical Preferred Skills:
    
    • 2+ years' experience in account management, administrative sales support, contract administration support
      
    • Advanced proficiency with MS Office (Excel - Pivots, VLOOKUPS)
      
    • Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated problems/questions in a timely manner
      
    • Experience with contract management
      
    • High level of confidence & professionalism in all modes of communication with internal or external customers
      
    • Proven successful in quick adaptation and adjusting to change
      
    • Ability to understand both the 'big picture' and the 'details' when needed
      
    • 2+ years' experience providing customer, sales, or contract administration support
      
      
      Additional Skills
      
      • Energetic self-starter with a passion for delivering excellent customer support for both internal and external stakeholders
        
      • Strong attention to detail and organizational skills
        
      • Ability to foster effective working relationships within and across organizational lines
        
      • Able to work independently with minimal supervision
        
      • Results rather than task orientation
        
      • Group Purchasing Organization and/or contract knowledge preferred
        
      • Salesforce experience preferred
        
        Education:
        
        • HS Diploma or equivalent required
          
        • 4-year degree or equivalent experience
          
          
          Physical Requirements:
          
          • Standard home office setting
            
            
            We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
            
            Our Base Pay Range for this position
            
            $54,800 - $91,300
            
            McKesson is an Equal Opportunity Employer
            
            McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
            
            Join us at McKesson!

Keywords: MCKESSON, Annandale , Sr Strategic Account Specialist, Customer Support, Other , Richmond, Virginia