Team Lead Help Desk Technician - CLEARED

Company: Mindbank Consulting Group, LLC
Location: Arlington
Posted on: April 17, 2024

Job Description:

Mindbank Consulting Group has an immediate need for an experienced, cleared Team Lead Help Desk Technician to support our Navy client in Arlington, Virginia . This position is 100% onsite . In this role, you will support a very "visible" client and contract - ability to support and work with VIPs is a must - as well as lead/mentor your team and provide support to your immediate managers. Candidates must have an active Secret (or higher) clearance as well as an unexpired Security+ certificate . Salary is up to $92,000 and is based on each candidate's skills and experiences.

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• NO staffing agencies/bench sales - no exceptions . Do not add me to your lists; do not call.
  
• Please note this is a Team Lead opportunity, not a management position. You'll mentor and lead your team, and you'll be working right alongside them, providing superior customer service to our client and Navy end-client.
  
  
  
  Team Lead Help Desk Technician Responsibilities : Have you performed this type of work before?
  
  
  
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  • Lead and work with a help desk team of 7 - 10 technicians; ensure the team remains on tasks.
    
  • Coordinate with Federal Government manager on what the team is working on, prioritizing workloads.
    
  • Assist with help desk duties to include installation and administration of computer hardware, software, and networks.
    
  • Perform in-depth analysis, diagnosis, and resolution of desktop and workstations.
    
  • Serve as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications.
    
  • Provide mobile device and wireless support; coordinates requirements for wireless assets as requested.
    
  • Plan installations, transitions and cutovers of wireless devices and network components and capabilities.
    
  • Install, test, and operate wireless and data communication network devices.
    
  • Support Video Teleconference (VTC) and Wireless technician.
    
    
    Team Lead Help Desk Technician Qualifications : Do you meet these qualifications? Please read them carefully and make sure your resume reflects the relevant, required experience and skills. I can only consider candidates who meet these qualifications; other resumes will go on file for future opportunities.
    
    
    
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    • Active Secret clearance.
      
    • Unexpired Security+ Certification.
      
    • 6 years of professional experience in the Information Technology field with experience leading a team as a lead Technician.
      
    • Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards.
      
    • Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
      
    • Excellent coordination and leadership skills, able to prioritize in a very fast paced environment.
      
    • Strong follow through skills, ability to think 2-3 steps ahead on the client's needs.
      
    • Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.
      

Keywords: Mindbank Consulting Group, LLC, Annandale , Team Lead Help Desk Technician - CLEARED, Professions , Arlington, Virginia