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Client Service Representative

Company: VCA Animal Hospitals
Location: Annandale
Posted on: January 9, 2021

Job Description:

ESSENTIAL FUNCTIONS:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
  • Managing medical records, charts, reports and correspondenceQUALIFICATIONS:
    • At least one year of proven past experience helping customers
    • High School Diploma/GED or equivalent
    • Excellent listening and communication skills
    • Compassion for pets and people-as well as awareness and understanding of others' reactions
    • Proven decision-making skills to choose the most appropriate course of action
    • The ability to integrate new information into problem-solving
    • Proficiency in Microsoft Office
    • Willingness to work non-traditional hours, including nights, weekends and holidays
    • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Keywords: VCA Animal Hospitals, Annandale , Client Service Representative, Sales , Annandale, Virginia

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