Customer Service Representative (Healthcare) - 100% REMOTE

Company: nTech Solutions Inc.
Location: Annandale
Posted on: February 22, 2021

Job Description:

Overview

• The Claims and Call Center Team is getting a major influx of member calls. Considering this, this department is looking to add 10 Call Center Customer Service Representatives to help with the overall volume, which will improve overall performance and internal metrics. During the "on the job" training phase, these individuals can expect to handle an average of 45 calls per day - mainly from providers. Once these individuals are comfortable working autonomously, they can expect to handle an average of 75 calls per day - mainly from members.
  Skills & Experience
  • 1+ year of recent experience in a high-volume call center environment (Required)
  • Not looking for Phone Operators or Receptionists
  • Experienced navigating computers and different software simultaneously (Required)
  • SHL Testing is required - with a 75% threshold
  • Experience working with a health insurance company (Preferred - Not Required)
  • Experience with group health, medical, dental, or vision claims (Preferred - Not Required)
  • Knowledge of Protected Health Information (PHI) (Preferred - Not Required)

Keywords: nTech Solutions Inc., Annandale , Customer Service Representative (Healthcare) - 100% REMOTE, Sales , Annandale, Virginia