Patient Service Representative
Company: PatientFirst
Location: Annandale
Posted on: May 27, 2023
Job Description:
Patient First is currently seeking Patient Service
Representatives to fill full-time and part-time positions at its
newest Greater Washington, D.C., and Fredericksburg center
scheduled to open summer 2023 in Annandale, VA.
The responsibilities of this job include, but are not limited to,
the following:
- Assisting patients using the kiosk prior to registration.
- Escorting patients in need of emergency assistance directly to
the treatment area to be registered and evaluated.
- Respectfully handling Physician and Nurse requests in a timely
manner.
- Communicating information about Patient First's billing
policies, including insurable and non-insurable charges, as
needed.
- Accurately registering patients in an expedient manner while
providing excellent customer service, compassion, and
kindness.
- Verifying all patient demographic, health, pharmacy, and
insurance information.
- Thoroughly answering billing and insurance questions and
providing itemized billing statements as requested.
- Referring billing questions to the appropriate parties as
needed.
- Collecting money and issuing receipts for a patient's visit,
diagnostic studies, and supplies as prompted by the electronic
medical record system.
- Discharging the patient and processing incurred charges.
- Completing all cash management duties to include counting and
accounting for money collected at the end of the shift.
- Receiving, sending, and distributing correspondence as
directed.
- Filing and scanning medical documents and office forms as
directed.
- Completing assigned checklists and Policy Manager tasks within
the assigned shift.
- Answering all incoming calls and distributing messages in a
timely manner.
- Assisting with other assignments as directed.
- Demonstrating an efficient understanding of the electronic
medical record system.
- Receiving, moving, and stocking ordered supplies.
- Cleaning the front office work area and other maintenance
assignments as directed.
- Verifying daily reports are run at the end of the day.
- Attending staff meetings as directed.
- Being available to assist as needed (breaks and mealtimes may
be interrupted at any time to provide necessary patient care or to
maintain center operations).
- Operating, using, and maintaining medical and office equipment
as trained.
- Participating in maintenance assignments when necessary and as
directed.
- Providing positive, warm, and friendly service in all
interactions.
- Completing other duties as directed
Minimum education and professional requirements include, but are
not limited to, the following:
- Must be 18 years of age or older.
- Basic typing skills.
- Minimum one year of clerical experience preferred.
- High school graduate or equivalent.
- Ability to sit, stand, and walk for up to 7 hours at a
time.
- Ability to lift up to 25 pounds.
- Excellent visual, verbal, written, and typed communication
skills.
- Ability to prioritize and multitask.
- Willing to work at any center due to a staffing issue, center
emergency, or a reduction of work.
Keywords: PatientFirst, Annandale , Patient Service Representative, Sales , Annandale, Virginia
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